Mello Family Enterprise

Customer Letters and Emails:

Tom Wood in loaner Jeep
1st ever Jeep Jamboree in Moab Utah!

Wolfgang Tibus
Schortons Germany

Patti Arnett
UROC - Vernal Utah

Wu Sen Jen - vehicle from Taiwan 

Sent: Thursday, May 12, 2005
Subject: 2 piece shaft

Hey Tom,
The driveshafts arrived today and look great....as expected. Again, thank you very much and as soon as I know more I'll let you know how they work out.

BTW, I also wanted to tell you how much we appreciate being able to count on you. Even on an EXTREMELY short notice you came through for us and got us what we needed. Unfortunately, the same can't be said for the tires which still haven't arrived even though they were arranged for months ago....the wheels which were custom made with the wrong bolt pattern....the winches which still aren't here....etc....Fortunately, we have alternatives, but it's still frustrating.

Thank you very much and as always, if there is something that we can help you with, please don't hesitate to ask.

Eric Kootte
Skid Row Automotive, Inc.
Your 4x4 Protection Specialists
717.582.4580 or 800.786.9249
www.SkidPlates.com
 

Subject: Great product ...
Date:    Friday June 20, 2003
Just had one installed today, love it. Can I get a bumper sticker?
 

Subject: New Driveshaft
Date: Monday April 21, 2003

I would like to thank you guys for the excellent job on the Driveshaft I
had just order from you. From the start with the ordering of the Driveshaft
all the way to receiving the product. Thanks for the speedy delivery.

Dan Koopman
90 Jeep Wrangler
Long Island Off Road.
EC4WDA

Subject: My driveshafts arrived and look great
Date: February 2003

Hi guys. Its Dale Draaistra, I ordered my shafts last Monday and they
made it here Friday A.M. That's amazing service! The quality was great and
everything is back together now with no vibes, my TJ stock vibrated so this
is great. Thanks again and I'll be sure to let others know how impressed I
was.
 

Subject: Replacement Drive Shaft
Date: Monday January 20, 2003

Question:

Hi, I upgraded to your rear drive shaft for my '98 TJ Wrangler and can't tell you how much better it is than the stock one. What would you recommend for the front? I've a 6" Skyjacker lift kit as seen on www.pmdessentials.co.uk/featured/duck.htm

Regards
Terry Davies, London

TOM &TROY
WE RECENTLY PURCHASED A J.B. CONVERSION AND ONE OF YOUR CUSTOM DRIVE SHAFTS FOR OUR 88' YJ WRANGLER. THE CONVERSION WENT EXCEPTIONALLY SMOOTH, AND THE DRIVE SHAFT IS PREMO. NOT EVEN THE SLIGHTEST VIBRATION FROM LOW SPEED TO FREEWAY SPEEDS.
THANKS SO MUCH,
TERRY
SAN CARLOS, CA

I purchased an Advanced Adapters SYE kit with CV driveshaft from you a few months ago. I just wanted to say how pleased I am with it. I have no vibration issues, and my output shaft seal leaking problem has been cured.
Thanks a bunch!!
-Matt

I just wanted to say thanks for the help with my new driveshaft. You guys made the difference in me getting to work on time, or getting to the doghouse late. Thanks a million!
Keith
Minneapolis MN

Here is a pic that they took of us at the last competition. We got second place as well as wining the Team Spirit Award for the hardest working team. It will be coming out in the magazines. Hope you like it.
Best regards,
Al

Thanks Tom for the tips on installation. I read all the different directions on you web site as you suggested. Even thought I went with the Advanced Adapters SYE, your directions made the install go very smooth. I installed the SYE and the CV driveshaft last weekend. This has been the best investment I made for my Jeep so far...
Thanks again,
Steve

Hi Tom

Wow!! First, let me say that I'm very appreciative of several things..........
* Your willingness to take your valuable time to respond so professionally to my E-mail
note.
* Your generosity in "going beyond" to treat me so fairly with the free shipment and
repair to my drive shaft. I just want you to know that you have exceeded my
expectations in every way.
* The very quick "turnaround" time for repairing the drive shaft and getting it back to me.
The complete job done and back in my FJ-40 within one week. Super!!

Since you have more than done your part in getting my Land Cruiser back on the road, I assure you that I will do my best to keep the drive shaft operating reliably.

I have been in touch with several 4-wheelers in my area since the drive shaft first failed. I will certainly let them know about your responsiveness.

Thanks again
Don
Pleasanton, Ca

...I really appreciated how nice you were to me and I appreciated the quality of your work.  I bring this up because although I regretfully have to sell my Blazer, I mention you prominently in my ad on EBay.  It may be nothing, but I hope that me mentioning your business gives you some more customers. Word of mouth is always the best.  Thought you might like to take a look at my labor of love. 
Thanks again, 
Dan

I ordered and received your JB conversion and Driveshaft Thursday and I installed it on Friday. It took me about six hours including about an hour lunch break. I could not be happier. I do not have one vibration anywhere. I had previously installed the Rubicon Express SYE and their driveshaft. I have a 1997 Cherokee XJ. I had nothing but problems with vibrations. My pinion and driveshaft are both 13 degrees, right on center and still had problems above 65 mph through 85 mph. The vibrations were terrible. I tried everything for two months but could not fix it. I think the trouble is with the RE SYE.

Since I put on the JB conversion and your driveshaft, all my Vibes are gone. I did not know about this problem sooner and just tried to save money. Big Mistake.

Again, thank you for quality materials and workmanship. You can be assured that I will recommend you whenever I can.

One Happy XJer

Ed
Lemont, IL

Just wanted to say thanks a lot for your help and understanding with me last night in ordering my conversion.  I know little to nothing about drive-lines in general so thanks for your patience and understanding...
 
Thanks Again
 
Matt
Kansas City, Mo
 

Hey Troy-
Just a quick thank you for the replacement driveshaft boot. Thumbs up on the tremendous customer service !!!
Brian

Tom,
July of this year I purchased a JB short shaft kit and a driveshaft from You. The JB kit installed very easily and the driveshaft is a work of art!!! You were very helpful on the phone when I placed my order and when I called to ask you how I could fix my leaky rear output yoke after the conversion. A few week's ago the ball bearing assembly went out on my driveshaft. I called and talked to Troy to see how I could go about getting it fixed and he was very helpful as well. He even called me after I shipped it to you to make sure what the exact problem was so it could be fixed properly. You just don't find customer service like that very often these days. I tell all my wheel'n buddies what great customer service and driveshafts you build. My friend Dan had you build one for him a few months ago and he is very happy with it. If I ever need another driveshaft built, you can be sure that you'll be the one doing it. Please pass this note along to Troy and give him a pat on the back for me.
Thanks again!!
Matthew
St Paul, MN

Tom,
You're are a man of your word,  I appreciate the service you have given me.  I will speak highly of you to all my fellow jeepers.  
Thanks again
Dave
 

 Letter from Steve

 Letter from Darrell